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Exeter Terms & Conditions
Exeter Terms & Conditions
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40 Year Aniversary
We don't have on site parking but we're just 150m from Polsloe Bridge Station Exeter - only 9 minutes on the train from Exeter St Davids and 23 minutes by train from Exmouth and we're also on the number 1 and B bus routes ------------- BREAKDOWN COVER INCLUDED IN ALL RENTALS ------------

Exeter Terms and Conditions

PLEASE NOTE THAT THIS WEBSITE IS A BOOKING/ENQUIRY/CONTACT SERVICE OPERATED BY PRACTICAL CAR & VAN RENTAL LTD ON BEHALF OF OUR FRANCHISEES. ANY BOOKING/ENQUIRY/CONTACT IS MADE WITH THE FRANCHISEE AND ANY LEGAL CONTRACT IS ENTERED INTO BETWEEN THE RENTER AND THE FRANCHISEE DIRECTLY, NOT PRACTICAL CAR & VAN RENTAL LTD. THE DETAILS OF THE LEGAL ENTITY CAN BE FOUND ON THE FRANCHISEES WEBPAGE OR BY CONTACTING PRACTICAL HEAD OFFICE ON 0121 772 8599.

  • All drivers and/or payees must show valid original driving licences plus 2 forms of ID, copies are not accepted. ID's must be no less than 3 months or 12 weeks old. See below for the GB licence check procedure.
  • All pricing is per day and subject to availability.
  • Minimum rental period is 24 hours (unless stated otherwise).
  • All rentals include insurance (subject to excess, breakdown cover, mileage (subject to local limits) and VAT).
  • All rentals are subject to the insurance qualification of all driver's full details can be found:- Terrms & Conditions PDF.
  • Collision Damage Waiver may be available – please ask for details.
  • The Damage and Theft excess may vary by location – please ask for details.
  • Van Rentals are subject to an overhead roof damage excess.
  • Additional Drivers are acceptable at an additional cost.
  • Drivers must have held their licence for a minimum of 12 months (or 2 years if the driver is under 25 or a non UK licence holder and local restrictions may apply too).
  • Deposits by credit or debit card are required on all rentals. Payment is generally taken when you collect the vehicle, however this policy varies, please check with your renting location as some sites require a booking deposit.
  • When you reserve a vehicle with us we will assume your drop off time is the same as your pick up time UNLESS YOU MAKE IT CLEAR OTHERWISE.
Car/MPV Hire Age Range: 23-75 (this may vary on some makes and models)
Van/Minibus Hire Age Range: 23-72 (this may vary on some makes and models)
Drivers outside these ranges may be accepted subject to insurance clearance (surcharges may apply)

  • Foreign Licence Rules - We must be able to read and understand the licence presented and establish it is valid. We cannot accept an International Drivers Permit on its own without the original under any circumstances. European Licences with the EU symbol are acceptable without an International licence. IDP's are intended for the purpose of translation and validity of the original. The onus is on the Renter to provide a translation to confirm all our Insurance Risk questions.
  • Sat Nav units may be available - please ask for details.

Each of our franchisees is a separate legal entity and as such Practical Car & Van Rental Ltd can not and will not be held responsible for any financial recompense or legal liability deemed appropriate by any third party.

Cancellation and No Show Policy

If your travel plans change, you may normally cancel your booking free of charge anytime up until 24 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellation. Please check with your renting site if the local terms are different.

If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 24 hours notice prior to the time it is due to start, you will be required to pay at least £50 or the locations own designated fee.

Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.

GB Driving Licence Checking procedure.

You may check your licence yourself online no more than 72 hours in advance OR check at the rental office when you collect your vehicle.

This will add a few minutes to the normal procedure so please allow time for this to be done.

This is essential for Rental Companies to do in order to comply with the Insurance Companies Rules.

To check you will need your Driving Licence, National Insurance Number and Post Code.

First go to this web site address:- https://www.gov.uk/view-driving-licence

Log in with the full 16 digit driver number, National Insurance Number and Postcode.

Then choose to SHARE the driving licence information, this page can be printed as well. If you cannot print - no problem - BUT make sure you bring the SHARE code to the rental office along with the licence and your ID. NB note the share code is case sensitive​.

All GB Drivers Must Do This

On arrival at site the renting location will enter the SHARE code that you the driver(s) have been given. This will be printed and retained (on ONE page) all of the drivers information. The rental company has to have this information for their Insurance Company.

There is also another option for GB customers who have trouble on the web checking their own licence or who don't know their National Insurance number. If GB licence holders cannot generate a code online then you can call 0300 083 0013 (national rate from a land line) and DVLA will provide you with a SHARE code. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed.

Alternatively you can call DVLA on 0300 790 6801 (national rate from a land line) and leave permission for your driving record to be checked verbally by a nominated person or organisation. You have to go through 3 levels of options which are 1 - 4 - 2. This permission is valid for 7 days. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed. The nominated site who needs the information then calls DVLA, states who they are and that there is a verbal message allowing them the information. DVLA will then give the details the site needs (entitlements and endorsements).​

Uninsurable Drivers

Certain serious traffic offences will render the driver uninsurable so please ensure we are aware of any current endorsements or previous driving bans and pending prosecutions before the hire to evaluate this. Ultimately the hire may be declined.

Exeter Airport Practical Car & Van Rental - Cancellation Policy

Credit//Debit Card Payment is required in advance to confirm the car hire booking. If you cancel with at least 7 days notice there will be a £25 cancellation fee. If less than 7 days notice we will charged a single days hire for the vehicle booked, as advertised on our website, minimum £40.

Insurance Criteria

We can generally hire to anyone between the ages of 23 and 75, so long as they have held a full licence for at least 2 years. The hire insurance is Comprehensive with an excess. Your employment details will be required when collecting the van as a necessity for the insurance. The excess on each vehicle may be reduced by paying a Collision Damage Waiver. 

Location Details

This location does not have key drop facilites or parking facilites. Vehicles can cover up to 200 free of charge miles per day. If this mileage is exceeded  a charge of 15p per mile for every mile over will be made. If hiring for more than one day then the cumulative total mileage is taken for the rental period rather than the individual daily limit before a charge is made for excess mileage.

Vehicle Use

All the vehicles are non smoking. It is preferred pets are not carried due to the odour, damage and allergic reaction they can create. If a vehicle is found to have been smoked in or had pets in, Practical Car and Van Rental reserve the right to charge a valeting fee of no less than £75 + VAT. The vehicle must be returned with the same amount of fuel it was received with. If Practical Car and Van Rental have to re-fuel the vehicle on behalf of the hirer, they will charge a refuelling service fee of £ £3.95 + VAT per litre to do so. Practical Car and Van Rental DO NOT HAVE KEY DROP FACILITIES, VEHICLES MUST BE RETURNED DURING OPENING HOURS, failure to do so will result in the loss of the deposit paid and potentially other charges and fees. 

Deposits

Standard deposits of £350 by credit or debit card are required on all rentals when you collect the rental vehicle. The deposit may vary based on the renter's status and the reduction of the damage excess. Failure to pay the deposit will result in the hire being declined. 

PLEASE NOTE THAT THIS WEBSITE IS A BOOKING/ENQUIRY/CONTACT SERVICE OPERATED BY PRACTICAL CAR & VAN RENTAL LTD ON BEHALF OF OUR FRANCHISEES. ANY BOOKING/ENQUIRY/CONTACT IS MADE WITH THE FRANCHISEE AND ANY LEGAL CONTRACT IS ENTERED INTO BETWEEN THE RENTER AND THE FRANCHISEE DIRECTLY, NOT PRACTICAL CAR & VAN RENTAL LTD. THE DETAILS OF THE LEGAL ENTITY CAN BE FOUND ON THE FRANCHISEES WEBPAGE OR BY CONTACTING PRACTICAL HEAD OFFICE ON 0121 772 8599.

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