Terms and Conditions

PLEASE NOTE THAT THIS WEBSITE IS A BOOKING/ENQUIRY/CONTACT SERVICE OPERATED BY PRACTICAL CAR & VAN RENTAL LTD ON BEHALF OF OUR FRANCHISEES. ANY BOOKING/ENQUIRY/CONTACT IS MADE WITH THE FRANCHISEE AND ANY LEGAL CONTRACT IS ENTERED INTO BETWEEN THE RENTER AND THE FRANCHISEE DIRECTLY, NOT PRACTICAL CAR & VAN RENTAL LTD. THE DETAILS OF THE LEGAL ENTITY CAN BE FOUND ON THE FRANCHISEES WEBPAGE OR BY CONTACTING PRACTICAL HEAD OFFICE ON 0121 772 8599.

  • All drivers and/or payees must show valid original driving licences plus 2 forms of ID, copies are not accepted. See below for the GB licence check procedure.
  • All pricing is per day and subject to availability.
  • Minimum rental period is 24 hours (unless stated otherwise).
  • All rentals include insurance (subject to excess, breakdown cover, mileage (subject to local limits) and VAT).
  • Collision Damage Waiver may be available – please ask for details.
  • The Damage and Theft excess may vary by location – please ask for details.
  • Van Rentals are subject to an overhead roof damage excess.
  • Additional Drivers are acceptable at an additional cost.
  • Drivers must have held their licence for a minimum of 12 months (or 2 years if the driver is under 25 or a non UK licence holder and local restrictions may apply too).
  • One Way rentals are available – please ask for details.
  • Deposits by credit or debit card are required on all rentals. Payment is generally taken when you collect the vehicle, however this policy varies, please check with your renting location as some sites require a booking deposit.
  • When you reserve a vehicle with us we will assume your drop off time is the same as your pick up time UNLESS YOU MAKE IT CLEAR OTHERWISE.
Car/MPV Hire Age Range: 23-75 (this may vary on some makes and models)
Van/Minibus Hire Age Range: 23-72 (this may vary on some makes and models)
Drivers outside these ranges may be accepted subject to insurance clearance (surcharges may apply)

  • Foreign Licence Rules - We must be able to read and understand the licence presented and establish it is valid. We cannot accept an International Drivers Permit on it's own without the original under any circumstances. European Licences with the EU symbol are acceptable without an International licence. IDP's are intended for the purpose of translation and validity of the original. The onus is on the Renter to provide a translation to confirm all our Insurance Risk questions.
  • Sat Nav units may be available - please ask for details.

Each of our franchisees is a separate legal entity and as such Practical Car & Van Rental Ltd cannnot and will not be held responsible for any financial recompense or legal liability deemed appropriate by any third party.

Cancellation and No Show Policy

If your travel plans change, you may normally cancel your booking free of charge anytime up until 24 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellation. Please check with your renting site if the local terms are different.

If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 24 hours notice prior to the time it is due to start, you will be required to pay at least £35 or the locations own designated fee.

Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.

GB Driving Licence Checking procedure.

You may check your licence yourself online no more than 72 hours in advance OR check at the rental office when you collect your vehicle.

This will add a few minutes to the normal procedure so please allow time for this to be done.

This is essential for Rental Companies to do in order to comply with the Insurance Companies Rules.

To check you will need your Driving Licence, National Insurance Number and Post Code.

First go to this web site address:- https://www.gov.uk/view-driving-licence

Log in with the full 16 digit driver number, National Insurance Number and Postcode.

Then choose to SHARE the driving licence information, this page can be printed as well. If you cannot print - no problem - BUT make sure you bring the SHARE code to the rental office along with the licence and your ID. NB note the share code sensitive​.

All GB Drivers Must Do This

On arrival at site the renting location will enter the SHARE code that you the driver(s) have been given. This will be printed and retained (on ONE page) all of the drivers information. The rental company has to have this information for their Insurance Company.

There is also another option for GB customers who have trouble on the web checking their own licence or who don't know their National Insurance number. If GB licence holders cannot generate a code online then you can call 0300 083 0013 (national rate from a land line) and DVLA will provide you with a SHARE code. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed.

Alternatively you can call DVLA on 0300 790 6801 (national rate from a land line) and leave permission for your driving record to be checked verbally by a nominated person or organisation. You have to go through 3 levels of options which are 1 - 4 - 2. This permission is valid for 7 days. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed. The nominated site who needs the information then calls DVLA, states who they are and that there is a verbal message allowing them the information. DVLA will then give the details the site needs (entitlements and endorsements).​

STOCKTON SITE Additional Terms & Conditions

Additional Terms & Conditions

Please note the terms and conditions set out on this website are not exhaustive. Your attention is drawn to additional terms and conditions on the actual hire agreement which will be issued to the hirer or in the case of the company, the hirer's representative. 

Out of hours service

Please note we only allow collections out of hours, not drop offs.  All vehicles must be returned in working hours to allow for check in.  The contact number for out of hours service 01642 633655. 

Collections outside of business hours will incur administration charge of £25+VAT

Inspections 

If any vehicle is returned during darkness / adverse weather inspections will be carried out the following day during daylight hours, the hirer will remain responsible for the vehicle until it is checked and signed off by us.

Mileage Allowances

All vans include fair usage mileage,  ask branch for details

All cars include 100 miles free a day,  

Renters Ages

All renters must be aged between 23-75 for cars and 23-72 for vans with a minimum of 2 years' driving experience on a full license 15 & 17 seaters drivers require category D1 on their license

Luton Vans

For your safety and convenience, all our Luton vans are fitted with a reversing camera and internal viewing screen. These MUST be returned complete and intact. A minimum charge of £200 will be made for missing and/or damaged equipment howsoever caused. 

Cancellations / Incorrect Documents / Re-Arranging Bookings / Early Returns

 

If your travel plans change, you may normally cancel your booking free of charge anytime up until 48 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellationPlease check with your renting site if the local terms are different.

If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 48 hours notice prior to the time it is due to start, you will be required to pay at least £35 or the hire charge, whichever is the greater.  Cancellations must be made in writing.

Early returns are accepted however no refunds are given for unused periods of hire. 

Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.

If the vehicle is NOT collected within two hours of the booking time the booking will be automatically cancelled without notice

 

Smoking / Pets & Returning Vehicles

ALL RENTAL VEHICLES MUST BE RETURNED CLEAN AND REFUELLED TO THE LEVEL INDICATED ON YOUR RENTAL DOCUMENTS.  A £25+VAT MINIMUM CHARGE WILL BE APPLIED TO ANY VEHICLE REQUIRING CLEANING OR REFUELLING BY US WHEN THE VEHICLE IS RETURNED

SMOKING IN RENTAL VEHICLES IS PROHIBITED

NO PETS ARE ALLOWED TO BE CARRIED IN ANY RENTAL VEHICLE

 

IDENTITY DOCUMENTS

 

To hire a vehicle you must bring your DVLA share code, DRIVING LICENCE, NATIONAL INSURANCE NUMBER AND TWO FORMS OF IDENTITY CONFIRMING YOUR ADDRESS. (UTILITY BILLS, COUNCIL TAX BILLS, BANK/CREDIT CARD STATEMENTS). Please note we cannot accept some documents (hospital appointment letters etc). If unsure, please ring us on 01642 633655 prior to booking.  

 

Click on the Link below for driving licence share code

https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number

 

VEHICLE RECOVERY

 

In the event a vehicle has to be recovered by us due to overdue return or non-payment of rental charges or if we recieve information that the vehicle has been misused or driven erractically or by an unauthorised driver, the renter will be liable to us for the cost of recovering that vehicle at £175.00 plus VAT. Mileage incurred recovering the vehicle will be charged at £1.50 per mile plus VAT. Vehicle storage will be charged at £18.00 plus VAT per 24hrs. These charges will also be applicable in addition to any charges made by the police or other authority should the vehicle be impounded whilst in the hirers possession. In the event that we pay the police and/or authority, the hirer will re-imburse us. 

COLLISION DAMAGE WAIVER (CDW)

Collision Damage Waiver (CDW)  is available at a cost of £10.00 per day and can only be purchased at the start of rental. CDW cannot be purchased part-way through any rental agreement. Collision Damage Waiver is NOT available for Luton vans.  

SACK BARROW (TROLLEY) HIRE

We offer sack barrow hire from £6 per day (inc VAT). Sack barrows must be returned when the hired vehicle is returned. Any damaged and/or missing sack barrow will be charged £100.00 plus VAT. Sack barrow hire subject to availability. No liability is accepted by Practical Car & Van Rental Stockton for any loss or injury caused by a sack barrow supplied by us whether directly or indirectly at fault. Safe use of the sack barrow is entirely the responsibility of the hirer. 

CUSTOMER SERVICE TIMES

Whilst we will endeavor to complete bookings for the agreed date and time, we operate a 'first come first served' basis which means during busy periods there may a short delay while we deal with other customers. Please note this does not affect the booking collection and return dates/times. 

PLEASE NOTE THAT THIS WEBSITE IS A BOOKING/ENQUIRY/CONTACT SERVICE OPERATED BY PRACTICAL CAR & VAN RENTAL LTD ON BEHALF OF OUR FRANCHISEES. ANY BOOKING/ENQUIRY/CONTACT IS MADE WITH THE FRANCHISEE AND ANY LEGAL CONTRACT IS ENTERED INTO BETWEEN THE RENTER AND THE FRANCHISEE DIRECTLY, NOT PRACTICAL CAR & VAN RENTAL LTD. THE DETAILS OF THE LEGAL ENTITY CAN BE FOUND ON THE FRANCHISEES WEBPAGE OR BY CONTACTING PRACTICAL HEAD OFFICE ON 0121 772 8599.