Driving Licence and Driving History

Renters above the age of 25 must have held a full and valid driving licence for a minimum of 1 year which must be in the renter’s current address. No copies of licences will be accepted.

You may check it yourself on the internet no more than 72 hours in advance OR check at the rental office when you collect your vehicle.

This will add a few minutes to the normal procedure so please allow time for this to be done.

This is essential for Rental Companies to do in order to comply with the Insurance Companies Rules.

You can still show the green paper counterpart along with the photo card but it will not be updated after 8th June by DVLA so they have provided a service for checking which works as follows:-

You will need your Driving Licence, National Insurance Number and Post Code.

First the customer must go to this web site address:-
Log in with the full 16 digit driver number, National Insurance Number and Postcode.
Then choose to SHARE the driving licence information, this page can be printed as well. If you cannot print - no problem - BUT make sure you bring the SHARE code to the rental office along with the licence and your ID.

ALL DRIVERS must do this.

Web site address:-

They will enter the SHARE code that you the driver(s) have been given.

They can then print (on ONE page) all of the drivers information. The rental company has to have this information for their Insurance Company.

There is also another option for UK customers who have trouble on the web checking their own licence or who don't know their National Insurance number. If UK licence holders cannot generate a code online then they can call 0300 083 0013 (national rate from a land line) and DVLA will provide them with a SHARE code. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed.

Alternatively they can call DVLA on 0300 790 6801 (national rate from a land line) and leave permission for their driving record to be checked verbally by a nominated person or organisation. They have to go through 3 levels of options which are 1 - 4 - 2. This permission is valid for 7 days. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed. The nominated site who needs the information then calls DVLA, states who they are and that there is a verbal message allowing them the information. DVLA willthen give the details the site needs (entitlements and endorsements).

Terms and Conditions

  • All pricing is per day and subject to availability.
  • Minimum rental period is 24 hours (unless stated otherwise).
  • All rentals include insurance (subject to excess, breakdown cover, mileage (subject to local limits) and VAT).
  • Collision Damage Waiver may be available please ask for details.
  • The Damage and Theft excess may vary by location please ask for details.
  • Van Rentals are subject to an overhead roof damage excess.
  • Additional Drivers are acceptable at an additional cost.
  • Drivers must have held their licence for a minimum of 12 months (or 2 years if the driver is under 25 or a non UK license holder.)
  • One Way rentals are available please ask for details.
  • Deposits are required on all rentals.
  • When you reserve a vehicle with us we will assume your drop off time is the same as your pick up time UNLESS YOU MAKE IT CLEAR OTHERWISE.

Car/MPV Hire Age Range: 23-75 (this may vary on some makes and models)

Van/Minibus Hire Age Range: 23-72 (this may vary on some makes and models)

Drivers outside these ranges may be accepted subject to insurance clearance (surcharges may apply)

  • Foreign Licence Rules - We must be able to read and understand the licence presented and establish it is valid. We can not accept an International Drivers Permit on it's own without the original under any circumstances. European Licences with the EU symbol are fine without an International licence. IDP's are intended for the purpose of translation. The onus is on the Renter to provide a translation to confirm all our Insurance Risk questions.
  • Portable Satellite Navigation units available - please ask for details

Cancellation and No Show Policy

If your travel plans change, you may normally cancel your booking free of charge anytime up until 24 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellation. Please check with your renting site if the local terms are different.

If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 24 hours notice prior to the time it is due to start, you will be required to pay at least £35 or the locations own designated fee.

Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.

Opening Times

Opening Times

  • Monday to Friday: 8:00 to 18:00 (last collection must be 30 mins before we close)
  • Saturday: 08:00 to 13:00 (last collection must be 30 mins before we close)
  • Sunday:Closed

Out of Hours Returns
We do not allow out of hour drop offs to return vehicles. All rental vehicles are the renters responsibility until signed in by an employee of the company.

Driving Licence and Additional Documents

A full and valid driving licence must have been held for a minimum of 1 year if aged over 25 and 2 years if aged between 23-25 which must be in the renter’s current address.

Upon collection of the vehicle, please bring your photocard driving licence. We no longer require the paper Counterpart, instead we will be required to complete an online licence check.

Please follow the link below to create a onetime 'Share Code', allowing us to access your driver record. This code is valid of 21 days.

Alternatively if you are unable able to access the internet you can obtain a 'Share Code' by calling the DVLA on 0300 0830013.
If you do not know your National Insurance number, please call 0300 790 6801 to leave permission for the hire company to be check verbally.  

We also require 2 forms of ID (bank or credit card statement, utility bill or passport), proof of address must be dated within the last 3 months.

Deposit and Damage

Full or part payment must be paid for a rental to be secured

A £250 deposit will be taken at the start of the rental, paid by a credit or debit card. This will be refunded at the end of the rental when the vehicle is returned in a satisfactory condition. 

If the vehicle is returned and there is damage to the vehicle that was not recorded on the check out sheet at the beginning of the rental, the location will charge you up to the agreed Excess unless the damage is caused negligently when the charge may exceed the Excess.

Any charges for damage will either be retained from your deposit or taken on your nominated payment card. You will be contacted if any of these charges are relevant and a receipt will be sent to you within 24 hours of the money being debited. An administration fee may be applied.

Fuel Policy

We operate a 'like for like' fuel policy on our vehicles. Vehicles must be returned with the same level of fuel as per check slip. If the fuel proves to be less, the customer will be charged £1.50 per litre

Congestion Charging and fines

You are liable for the payment of all Congestion Charges and Traffic Violation Fines along with any fines or subsequent charges incurred during the period of your rental. Notification of these will be telephoned or emailed to you, along with a receipt for payments which will be taken by your nominated payment card. An administration fee of £25 will be applied.

Dart Charge

If you use the Dartford Crossing while in one of our vehicles, please ensure that you pay at the time of the crossing. If you do not pay and the charge comes through to us there will be a £25 administration fee on top of the fine. 

BVRLA Associate Member


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