Terms and Conditions

  • All drivers must show valid original driving licences plus 2 forms of ID, copies are not accepted. See below for the GB licence check procedure.
  • All pricing is per day and subject to availability.
  • Minimum rental period is 24 hours (unless stated otherwise).
  • All rentals include insurance (subject to excess, breakdown cover, mileage (subject to local limits) and VAT).
  • Collision Damage Waiver may be available – please ask for details.
  • The Damage and Theft excess may vary by location – please ask for details.
  • Van Rentals are subject to an overhead roof damage excess.
  • Additional Drivers are acceptable at an additional cost.
  • Drivers must have held their licence for a minimum of 12 months (or 2 years if the driver is under 25 or a non UK licence holder and local restrictions may apply too).
  • One Way rentals are available – please ask for details.
  • Deposits by credit or debit card are required on all rentals. Payment is generally taken when you collect the vehicle, however this policy varies, please check with your renting location as some sites require a booking deposit.
  • When you reserve a vehicle with us we will assume your drop off time is the same as your pick up time UNLESS YOU MAKE IT CLEAR OTHERWISE.
Car/MPV Hire Age Range: 23-75 (this may vary on some makes and models)
Van/Minibus Hire Age Range: 23-72 (this may vary on some makes and models)
Drivers outside these ranges may be accepted subject to insurance clearance (surcharges may apply)

  • Foreign Licence Rules - We must be able to read and understand the licence presented and establish it is valid. We cannot accept an International Drivers Permit on it's own without the original under any circumstances. European Licences with the EU symbol are acceptable without an International licence. IDP's are intended for the purpose of translation and validity of the original. The onus is on the Renter to provide a translation to confirm all our Insurance Risk questions.
  • Sat Nav units may be available - please ask for details.

Cancellation and No Show Policy

If your travel plans change, you may normally cancel your booking free of charge anytime up until 24 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellation. Please check with your renting site if the local terms are different.

If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 24 hours notice prior to the time it is due to start, you will be required to pay at least £35 or the locations own designated fee.

Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.

GB Driving Licence Checking procedure.

You may check your licence yourself online no more than 72 hours in advance OR check at the rental office when you collect your vehicle.

This will add a few minutes to the normal procedure so please allow time for this to be done.

This is essential for Rental Companies to do in order to comply with the Insurance Companies Rules.

To check you will need your Driving Licence, National Insurance Number and Post Code.

First go to this web site address:- https://www.gov.uk/view-driving-licence

Log in with the full 16 digit driver number, National Insurance Number and Postcode.

Then choose to SHARE the driving licence information, this page can be printed as well. If you cannot print - no problem - BUT make sure you bring the SHARE code to the rental office along with the licence and your ID. NB note the share code sensitive​.

All GB Drivers Must Do This

On arrival at site the renting location will enter the SHARE code that you the driver(s) have been given. This will be printed and retained (on ONE page) all of the drivers information. The rental company has to have this information for their Insurance Company.

There is also another option for GB customers who have trouble on the web checking their own licence or who don't know their National Insurance number. If GB licence holders cannot generate a code online then you can call 0300 083 0013 (national rate from a land line) and DVLA will provide you with a SHARE code. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed.

Alternatively you can call DVLA on 0300 790 6801 (national rate from a land line) and leave permission for your driving record to be checked verbally by a nominated person or organisation. You have to go through 3 levels of options which are 1 - 4 - 2. This permission is valid for 7 days. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed. The nominated site who needs the information then calls DVLA, states who they are and that there is a verbal message allowing them the information. DVLA will then give the details the site needs (entitlements and endorsements).​

Cancellations & No show policy

If your travel plans change, you may cancel your booking free of charge anytime up until 48 hours before your rental is due to start.

If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 48 hours notice prior to the time it is due to start, you will be required to pay the full amount of the hire charge which will be charged to your credit or debit card to compensate us for having held the car or van for you without any rental transaction taking place.  

Deposit

Standard Deposits Cheques and cash are not accepted, payments must be made by Credit or Debit card in the Renters name. All rentals are subject to a standard minimum £250 deposit at the time of rental in addition to the appropriate rental charges. Under 25s will need to pay a £500 deposit. These funds will be charged and refunded after the rental period. 

Refunds

 All deposits will be refunded by the same Primary method of payment depending on the condition of the car or van when you return it to us. Note: Refunds may take up to 10 working days to credit in to your bank account/ credit card account. In the event that you return the vehicle earlier than the date originally specified on the reservation made on line, no refund is guaranteed to be made. 

Rental Periods

You will have the vehicle for the rental period shown in your Reservation Confirmation. If you do not bring the vehicle back on time, or if you do not contact us and get our agreement to an extension of your rental, you will be breaking the conditions of the Rental Agreement. We will charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate specified on the rental agreement and late charges may apply. 

If you wish to return the vehicle after the time originally specified, you should contact the us to agree this. You will be charged for every day or part-day you have the vehicle after the original agreed date and time at the rate specified on the rental agreement when you collect the vehicle.

Identification

Identification required if UK Resident When collecting the vehicle, the Lead Driver and/or Payee must present:

A valid driving licence. If old (paper-only) style, official photo ID must also be presented. If new (photocard+counterpart) style, both parts are required. If the licence does not show current home address (this includes licences issued in EU countries and driver resides in UK), a valid passport or national identity card must be presented 2 additional forms of ID to confirm home address. One must be the credit card/bank statement for the credit card/debit card being presented for deposit and additional charges. The other should be a formal document (e.g. Work ID Card, Utility Bill) both must be dated within 12 weeks of date of hire A credit or debit card in their own name. Additional drivers must present a valid driving licence (both parts of new UK Licence are required plus passport or national identity card if licence does not show current home address) Please contact the us prior to hiring if you have any questions regarding identification required Identification required

if non UK Resident When collecting the vehicle, the Lead Driver must present:

Passport (or national identity card if European citizen if this has been used to enter the UK) A credit card in their own name (please note non UK debit cards are not accepted) A valid driving licence from country of residence and a valid International Driving Permit issued from the country of origin -if not issued in Europe or if the licence is not in English) Travel documentation confirming dates of arrival and departure to/from the UK Additional drivers must also present a valid driving licence from their country of residence and a valid International Driving Permit issued from the country of origin –( if not issued in Europe or if the licence is not in English)

Your Responsibilites

You are responsible for any damage to the vehicle, including damage caused by hitting low-level objects such as bridges or low-hanging tree branches. You will have to pay our reasonable costs for bringing the vehicle back to the condition stated in the pre-rental inspection report. This could include the cost of any damage inside and outside the vehicle, cleaning costs if the vehicle is very dirty, and replacing any items or accessories.