Terms and Conditions
Van/Minibus Hire Age Range: 23-72 (this may vary on some makes and models)
Drivers outside these ranges may be accepted subject to insurance clearance (surcharges may apply)
Cancellation and No Show Policy
If your travel plans change, you may normally cancel your booking free of charge anytime up until 24 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellation. Please check with your renting site if the local terms are different.
If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 24 hours notice prior to the time it is due to start, you will be required to pay at least £35 or the locations own designated fee.
Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.
GB Driving Licence Checking procedure.
You may check your licence yourself online no more than 72 hours in advance OR check at the rental office when you collect your vehicle.
This will add a few minutes to the normal procedure so please allow time for this to be done.
This is essential for Rental Companies to do in order to comply with the Insurance Companies Rules.To check you will need your Driving Licence, National Insurance Number and Post Code.
First go to this web site address:- https://www.gov.uk/view-driving-licence
Log in with the full 16 digit driver number, National Insurance Number and Postcode.
Then choose to SHARE the driving licence information, this page can be printed as well. If you cannot print - no problem - BUT make sure you bring the SHARE code to the rental office along with the licence and your ID. NB note the share code sensitive.
All GB Drivers Must Do This
On arrival at site the renting location will enter the SHARE code that you the driver(s) have been given. This will be printed and retained (on ONE page) all of the drivers information. The rental company has to have this information for their Insurance Company.
There is also another option for GB customers who have trouble on the web checking their own licence or who don't know their National Insurance number. If GB licence holders cannot generate a code online then you can call 0300 083 0013 (national rate from a land line) and DVLA will provide you with a SHARE code. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed.
Alternatively you can call DVLA on 0300 790 6801 (national rate from a land line) and leave permission for your driving record to be checked verbally by a nominated person or organisation. You have to go through 3 levels of options which are 1 - 4 - 2. This permission is valid for 7 days. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed. The nominated site who needs the information then calls DVLA, states who they are and that there is a verbal message allowing them the information. DVLA will then give the details the site needs (entitlements and endorsements).
Our Cancellation terms are that if a reservation is cancelled within 48 hours of the rental start date and time, we will make a charge of 100% of the rental amount or deposit held in advance. If we are given more than 48 hours up to 96 hours, we will refund 50% of the advance deposit held. More notice than 96 hours will be given a full refund.
If we receive any penalty charges for your rental,We will charge you £30 for administration,This will be charged to your nominated credit/debit card, we will always inform the relevant authorities or Police or companies and pass any information to them to pursue the relevant charges with the renter. If we are unable to transfer the liability to the renter, we will process all charges on the nominated credit/debit card along with a £30 admin fee for each offence. All receipts will be sent to the renter immediately.
We Can Not Always Guarantee That The Vehicle You Have Reserved Will Be Available, We Will Always Reserve The Right To Upgrade Your Vehicle If Yours Becomes Unavailable At No Extra cost To You.
Vehicle Check In
It May not Always Be Practical To Check Vehicles Properly When Vehicles Are Returned At End Of Hire, In These Cases Customers Will Be Notified Of Any Damage Or Extra Charges As Soon As Possible After Vehicle Has Been Checked
Glasgow Airport Access
No access without prior appointments, Prebookings only, No Walk in hires, All hires must be prebooked min 24hrs notice, 48hrs for One way hires not including Weekends or Public holidays. out of hour hires available with prior notice, We supply a meet and greet service free of charge, We must be supplied with flight details if flying into Glasgow Airport Our assistants will meet you at arrivals and take you to our office and vehicle,No customer parking avalable on our site, Local customers who have booked should phone 10 mins before arriving to gain access, 0141 887 3000
No Vans Glasgow Airport
No Collection For Vans at Glasgow Airport,
All Vans Must Be collected From Our Anniesland Depot At G13 1EL
All vehicles Carry a Deposit Of £200.00 Which will be returned to the original payment card used for the hire of the vehicle minus any extra charges, When booking online the deposit will be taken to secure the vehicle