Terms and Conditions
Van/Minibus Hire Age Range: 23-72 (this may vary on some makes and models)
Drivers outside these ranges may be accepted subject to insurance clearance (surcharges may apply)
Cancellation and No Show Policy
If your travel plans change, you may normally cancel your booking free of charge anytime up until 24 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellation. Please check with your renting site if the local terms are different.
If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 24 hours notice prior to the time it is due to start, you will be required to pay at least £35 or the locations own designated fee.
Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.
GB Driving Licence Checking procedure.
You may check your licence yourself online no more than 72 hours in advance OR check at the rental office when you collect your vehicle.
This will add a few minutes to the normal procedure so please allow time for this to be done.
This is essential for Rental Companies to do in order to comply with the Insurance Companies Rules.To check you will need your Driving Licence, National Insurance Number and Post Code.
First go to this web site address:- https://www.gov.uk/view-driving-licence
Log in with the full 16 digit driver number, National Insurance Number and Postcode.
Then choose to SHARE the driving licence information, this page can be printed as well. If you cannot print - no problem - BUT make sure you bring the SHARE code to the rental office along with the licence and your ID. NB note the share code sensitive.
All GB Drivers Must Do This
On arrival at site the renting location will enter the SHARE code that you the driver(s) have been given. This will be printed and retained (on ONE page) all of the drivers information. The rental company has to have this information for their Insurance Company.
There is also another option for GB customers who have trouble on the web checking their own licence or who don't know their National Insurance number. If GB licence holders cannot generate a code online then you can call 0300 083 0013 (national rate from a land line) and DVLA will provide you with a SHARE code. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed.
Alternatively you can call DVLA on 0300 790 6801 (national rate from a land line) and leave permission for your driving record to be checked verbally by a nominated person or organisation. You have to go through 3 levels of options which are 1 - 4 - 2. This permission is valid for 7 days. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed. The nominated site who needs the information then calls DVLA, states who they are and that there is a verbal message allowing them the information. DVLA will then give the details the site needs (entitlements and endorsements).
Our cancellation terms are: we take a £25 reservation deposit upon reservation. If you cancel with less than 48 hours notice before your reservation, we will retain this fee. If you give us more than 48 hours notice, we will refund this in total. There are some vehicles which will need to be paid for in total in advance, such as minibuses and larger trucks. In these circumstances, we will refund the full amount if we have more than 72 hours notice of cancellation before the rental.
Proof of Identity
Before we can rent any vehicle, we will need to obtain from each driver two items to prove their identity. These are to be photocopied or scanned and retained for 3 years from the end date of the hire. One is to prove the driver’s name and the other is to prove their address.
Acceptable evidence is shown in the following tables; you only need one item from each table. We can only accept original documents, not printed off the internet.
TABLE A – ALL DOCUMENTS MUST INCLUDE THE DRIVER’S FULL NAME
It is a condition of the insurance cover provided that no cash payments are accepted for any rental. Only Credit/Debit card transactions are acceptable as a method of payment in the case of individual renters. Failure to observe this insurance requirement will result in a claim being refused by the insurers.