Terms and Conditions

  • All drivers must show valid original driving licences plus 2 forms of ID, copies are not accepted. See below for the GB licence check procedure.
  • All pricing is per day and subject to availability.
  • Minimum rental period is 24 hours (unless stated otherwise).
  • All rentals include insurance (subject to excess, breakdown cover, mileage (subject to local limits) and VAT).
  • Collision Damage Waiver may be available – please ask for details.
  • The Damage and Theft excess may vary by location – please ask for details.
  • Van Rentals are subject to an overhead roof damage excess.
  • Additional Drivers are acceptable at an additional cost.
  • Drivers must have held their licence for a minimum of 12 months (or 2 years if the driver is under 25 or a non UK licence holder and local restrictions may apply too).
  • One Way rentals are available – please ask for details.
  • Deposits by credit or debit card are required on all rentals. Payment is generally taken when you collect the vehicle, however this policy varies, please check with your renting location as some sites require a booking deposit.
  • When you reserve a vehicle with us we will assume your drop off time is the same as your pick up time UNLESS YOU MAKE IT CLEAR OTHERWISE.
Car/MPV Hire Age Range: 23-75 (this may vary on some makes and models)
Van/Minibus Hire Age Range: 23-72 (this may vary on some makes and models)
Drivers outside these ranges may be accepted subject to insurance clearance (surcharges may apply)

  • Foreign Licence Rules - We must be able to read and understand the licence presented and establish it is valid. We cannot accept an International Drivers Permit on it's own without the original under any circumstances. European Licences with the EU symbol are acceptable without an International licence. IDP's are intended for the purpose of translation and validity of the original. The onus is on the Renter to provide a translation to confirm all our Insurance Risk questions.
  • Sat Nav units may be available - please ask for details.

Cancellation and No Show Policy

If your travel plans change, you may normally cancel your booking free of charge anytime up until 24 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellation. Please check with your renting site if the local terms are different.

If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 24 hours notice prior to the time it is due to start, you will be required to pay at least £35 or the locations own designated fee.

Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.

GB Driving Licence Checking procedure.

You may check your licence yourself online no more than 72 hours in advance OR check at the rental office when you collect your vehicle.

This will add a few minutes to the normal procedure so please allow time for this to be done.

This is essential for Rental Companies to do in order to comply with the Insurance Companies Rules.

To check you will need your Driving Licence, National Insurance Number and Post Code.

First go to this web site address:- https://www.gov.uk/view-driving-licence

Log in with the full 16 digit driver number, National Insurance Number and Postcode.

Then choose to SHARE the driving licence information, this page can be printed as well. If you cannot print - no problem - BUT make sure you bring the SHARE code to the rental office along with the licence and your ID. NB note the share code sensitive​.

All GB Drivers Must Do This

On arrival at site the renting location will enter the SHARE code that you the driver(s) have been given. This will be printed and retained (on ONE page) all of the drivers information. The rental company has to have this information for their Insurance Company.

There is also another option for GB customers who have trouble on the web checking their own licence or who don't know their National Insurance number. If GB licence holders cannot generate a code online then you can call 0300 083 0013 (national rate from a land line) and DVLA will provide you with a SHARE code. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed.

Alternatively you can call DVLA on 0300 790 6801 (national rate from a land line) and leave permission for your driving record to be checked verbally by a nominated person or organisation. You have to go through 3 levels of options which are 1 - 4 - 2. This permission is valid for 7 days. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed. The nominated site who needs the information then calls DVLA, states who they are and that there is a verbal message allowing them the information. DVLA will then give the details the site needs (entitlements and endorsements).​

Terms and Conditions cont.

The price quoted includes your insurance, VAT, emergency cover and windscreen cover. It does not include the deposit - we will require either a debit or credit card to pre-authorise this on collection (£500), this means the cost will not be taken from your account unless it is necessary to do so - ie vehicle damage - see below./n/nThis quotation includes 200 miles per day free – any mileage over 200 is charged at 10p per mile plus VAT./n/nIf you have booked and extra driver please note both drivers need to sign the agreement on collection of the vehicle./n/nThe deposit relates to damage to the vehicle whilst it is in your possession ie body damage, tyres and windscreen (including stone chips). Please note a pre-authorisation check will be carried out on your credit//debit card in relation to the deposit, your deposit will only be taken if necessary when checking the vehicle back in. /n/nHIRING TIMES ARE GENERALLY 08:30 TO 08:30 OR 17:30 TO 17:30

PLEASE READ - IMPORTANT

CONDITIONS - All drivers must be aged over 25 and under 69 years of age (up to 72 years of age can hire but will need clearance) – we can hire to 23 year olds who have held a driving licence for two years with no endorsements but the cost is an extra £5.00 plus VAT per day for the insurance and the deposit will need to be increased. All drivers must have held a full clean driving licence for a minimum of 2 years and pay using either credit or debit card. NB minor convictions will need to be disclosed ie SP30 totalling 3 points of which these are usually covered on our insurance. However please ensure you disclose all convictions within the last 5 years at time of booking as some convictions can be covered by using a clearance code and increasing the deposit if necessary.

ID REQUIRED

ID required for completion of paperwork:/nDriving Licence – if new style photocard (PLEASE ENSURE THIS IS STILL IN DATE), we also need to see the paper copy – this is the part that holds any speeding convictions etc – if you can only supply the photo card then we can still hire, in these circumstance we will need to contact the DVLA at an extra charge of £5.00 plus VAT for a premium rate telephone call./n/nIf you still hold the old style driving licence we need to have photo ID such as work ID or passport and a recently dated utility bill so we can tie in your home address with your driving licence./n /nWe also require two other forms of identify which tie your home address in with your licence address, ie recent utility bill, council tax bill etc./n

OCCUPATIONS WE ARE UNABLE TO HIRE TO

OCCUPATIONS NOT ACCEPTED FOR HIRE/nHawking or general dealers (eg market traders//clothes dealers etc)/nScrap merchants//vehicle dismantlers or breakers/nProfessional gambling/nProfessional sport/nEntertainment Professions (including part time)/nModelling/nThe armed forces of non UK countries/nStudents/nUnemployed persons claiming Job Seeker’s Allowance/nCouriers/n