Terms and Conditions
Van/Minibus Hire Age Range: 23-72 (this may vary on some makes and models)
Drivers outside these ranges may be accepted subject to insurance clearance (surcharges may apply)
Cancellation and No Show Policy
If your travel plans change, you may normally cancel your booking free of charge anytime up until 24 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellation. Please check with your renting site if the local terms are different.
If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 24 hours notice prior to the time it is due to start, you will be required to pay at least £35 or the locations own designated fee.
Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.
GB Driving Licence Checking procedure.
You may check your licence yourself online no more than 72 hours in advance OR check at the rental office when you collect your vehicle.
This will add a few minutes to the normal procedure so please allow time for this to be done.
This is essential for Rental Companies to do in order to comply with the Insurance Companies Rules.To check you will need your Driving Licence, National Insurance Number and Post Code.
First go to this web site address:- https://www.gov.uk/view-driving-licence
Log in with the full 16 digit driver number, National Insurance Number and Postcode.
Then choose to SHARE the driving licence information, this page can be printed as well. If you cannot print - no problem - BUT make sure you bring the SHARE code to the rental office along with the licence and your ID. NB note the share code sensitive.
All GB Drivers Must Do This
On arrival at site the renting location will enter the SHARE code that you the driver(s) have been given. This will be printed and retained (on ONE page) all of the drivers information. The rental company has to have this information for their Insurance Company.
There is also another option for GB customers who have trouble on the web checking their own licence or who don't know their National Insurance number. If GB licence holders cannot generate a code online then you can call 0300 083 0013 (national rate from a land line) and DVLA will provide you with a SHARE code. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed.
Alternatively you can call DVLA on 0300 790 6801 (national rate from a land line) and leave permission for your driving record to be checked verbally by a nominated person or organisation. You have to go through 3 levels of options which are 1 - 4 - 2. This permission is valid for 7 days. Monday to Friday 8.00am to 7pm, Saturday 8.00am to 2pm. National Insurance number NOT needed. The nominated site who needs the information then calls DVLA, states who they are and that there is a verbal message allowing them the information. DVLA will then give the details the site needs (entitlements and endorsements).
Weekend rentals & 24-7 telephone service
We offer 'single day' weekend rentals on all our vehicles with a £10.00 premium on cars, a £20.00 premium on panel Vans. However this option is NOT available on Luton vans This is in addition to the daily rate on our pricelist and also applies on Bank holidays We answer telephone enquiries 24-7 and open on Saturdays for both collection & returns and Sundays for returns only Our 'WEEKEND' opening hours are 09.00 to 10.00 on Saturday and 18.00 to 19.00 Saturday and Sunday. However, we can accomodate most reasonable requirements
Fuel policy & mileage allowance
We operate a 'Full tank to Full tank' fuel policy on our vehicles. We charge a £10 (plus VAT) labour charge for refueling, with fuel charged at cost, for vehicles not refuelled on return We offer an inclusive 'Free' mileage allowance on all rentals, this equates to 200 miles per day 1050 per week 2500 per month with a small excess mileage charge
Pets in vehicles and 'No Smoking' policy
For health and hygiene reasons we do not allow the transportation of pets in our vehicles. Any evidence of soiling by animals will incur a £25.00 valet charge and any damage caused to the interior of any vehicles will be charged at full repair costs. In line with legal guidelines there is a strict ban on smoking within our vehicles any evidence of smoking in our vehicles will incur a £50.00 charge
Out of hour returns
We do not allow 'Out of hour' drop offs of return vehicles, without prior agreement. All rental vehicles are the renters responsibility until checked in by an employee of the company
Drivers with a UK Licence must be aged between 23-75 for cars and 23-69 for vans UK drivers must have held a full licence and been driving for at least two years. EU Licence drivers must be over 25 years of age and to have been driving regularly for more than 2 years and at least a year in the UK. All non EU drivers must be over 25 and to have been driving for at least 2 years. A reasonably 'clean' driving licence is required. However, most endorsements are acceptable, subject to insurance clearance
We require a minimum of 24 hours notice of any cancellations, if less time is given a 'Single day' rental charge will be made and charged on the credit/debit card used to secure the original booking.